Service_HONGLY LIGHTING CO. LTD

Service

Order Policy FAQS

Step 1: Quotation

We will send you the quotations within the day according to your detailed requirements or the items you may be interested in. They may be sent by e-mail or fax.

Step 2: Pro-forma Invoice (PI)

We will send you the Pro-forma Invoice (PI) with estimated shipping cost, bank information and terms&conditions (price terms, delivery terms, payment terms, shipment terms etc) for detailed check.

Step 3: Payment Instruction

After all information listed in PI is confirmed by you, we usually manufacture to order confirmed, it is the right time to effect payment in advance before production. You can pay for your sample orders and bulk orders via Telegraphic Transfer (TT).

Step 4: Production Arrangement

We will start production for your orders immediately after payment confirmed. All inward payments are subject to our final confirmation, please well noted. Production process will be notified periodically. If goods can be finished earlier than expected, we would like to keep you well informed in advance, in turn, unfortunately if/when any delay occurs we will sorry to notify you as earlier as possible to save your loss.

Step 5: Packing and Shipping

We will pack the goods into plastic anti-static bag with stickers and in quality cartons with shipping mark. The shipping goods will be stored at our warehouse and wait for dispatching on time after the rest payment confirmed. All the rest payments are subject to our final confirmation. We pack and ship orders Monday to Saturday - 6 days a week!

Step 6: Air Way Bill number (AWB No.)

AWB no. will be available in the next working day after the goods shipped by DHL, UPS, FedEx, TNT etc. As your packages feature compact size and light weight. If/When shipped at our accounts, we reserve the right to use a shipping service other than the one you selected for your purchase; also, in some cases we may use a comparable shipping service

Our policy is simple and easy to understand. It includes quality policy, sample Policy, and finance policy. Meanwhile, quality policy is the main one consisting of warranty policy, return policy. Our quality policy is based on ISO9001:2008 Quality Management System, it features the root of quality control, the process of production and until the delivery of products.

I. Quality Policy

1. Warranty Policy

Products are free against defectives in poor materials and workmanships for a period as below

* All the limited warranty mentioned below is dated from purchase

* All warranted products should be under usage of normal conditions or as recommended in the user guide and catalog etc.

■ 2 years limited warranty for LED controllers, such as RGB controller, LED dimmer, LED signal amplifier, DMX decoder, RGB smart controller etc

■ 2year limited warranty for LED Tree Light series, such as led cherry tree,led fruit tree,led maple tree and so on .

■ 1 year limited warranty for OEM and ODM customized products or subject to the specified agreement statement

■ 2 year limited warranty for LED Motif series,

■ No warranty for those but not limited to: free samples, free spare parts, accessories, consumables, software, shipping charges etc.

Exceptions:

Exception includes the followings but not limited to: misuse, improper wiring, installation and non-approved working environments such as temperature, humidity, condensation or voltage conditions, as well as improper use of spare parts that are not approved or not offered by our company.

● Product that has been modified by the user.

● Product that has been installed or repaired or maintained by unqualified technicians, electrician, wireman.

● Product was not installed or maintained according to user guide or specification accompanied.

● Product was subject to unusual physical or electrical stress, misuse, or negligence.

● Product was non-defective or product defect was not related to ledii product functionality, including third-party modifications.

● Product that is fed with wrong operating voltage, un-matching the sticker or label or specifications

● Product that is wired in the wrong way and gets burnt or damaged or died

● Product that is working under unusual conditions such as unusual temperature, moisture, humidity, condensation, environment extremes etc.

● Other damages caused after receipt of product by customer

2. Return Policy

Unfortunately if/when you have encountered the defectives from delivery to limited warranty, please contact us immediately, we will assist you in any way we can.

Generally speaking, we will replace or repair defectives within 7 business days upon our approved inspection of the returned products, and will only re-produce the same replacements for defectives. Unless no replacement and out-of-production, we will consider providing credit instead, refund is not allowed.

Generally speaking, customers should cover the returned shipping cost and we will afford the shipping cost for replacements shipped to you, please note that we will not accept any incoming and outgoing freight caused by un-approved defectives

Sometimes we need some short defective samples for easy test and inspection by us, customers should afford the shipping cost first in advance before the QC report figured out, shipping cost can be credited to future orders once defective sample approved.

Claim Procedures:

Please provide all relevant information below at hongly lighting@gmail.com (or fax +86 760 8782 5962) to facilitate rapid response, we will assist your in any way we can.

All returns must follow these instructions below:

The RMA no. must be clear and prominently written on the outside of the package

You should be responsible for shipping your RMA to us. There are no specific packing instructions, but please be sure to properly secure the items inside the package and use proper packaging materials to avoid any damage during shipping.

We kindly recommend you use couriers who can offer you with a tracking no. such as UPS, DHL, TNT, FedEx, if possible, you may need to insure the package.

Any service must be approved by our company policy and discretion. Your assigned RMA number is valid for 30days from the date of issue. We reserve the rights to reject any returns obviously caused by physical damage, missing parts, burn, cracked, or other damages due to abuse. For additional information requested please don’t hesitate to contact us.

II. Sample Policy

● Shipping cost should be at customer’s expense

● No warranty for free samples

● For more details please contact us.

III. Finance Policy

Generally speaking, as manufacturer we usually manufacture to orders confirmed whatever small or bulk start production upon T/T slip confirmed (TT 30% deposit in advance, TT 70% before shipment), and the rate varies case by case dispatch your orders upon full payment confirmed exchange rate subject to our final confirmation.

FAQS

1.      What’s your primary competitive advantages?

      Experienced R&D Department(All our engineers are working more than 5 years in LED lighting)

2.      What’s your business type?

      Manufacturer

3.      What percentage of export market?

     90%

4.      What about the QC responsibility?

      In house

5.      When is your company begin?

    Since 2005

6.      What is your payment terms?

      T/T 30% as deposit,balance before shipment

7.      What is your current export market?

     North America/Center & South America/Europe/Asia/Australasia/Mid East

8.      If OEM services provided?

     Yes

9.      What’s your production type?

       Wholly owned

10. How many R&D engineers do you have ?

      20

11. What’s your products range?

      LED flexible strip light, LED bar light, LED Rope light, LED Christmas light, LED Motif, LED rope light, LED string light,LED tree light.

12. What’s your Monthly capacity?

       50,000M for LED flexible strip, 30,000strings for LED light chain,20,000pc for LED tube light, 20,000 for LED down light, 30,000pc for LED bulb, 50,000M for LED Rope light,20,000 for LED Motif.

13. What’s your Brand names?

       Hongly

14. What’s your factory size in square feet?

      20000㎡

15. Do you have any certifications for export market?

      Yes,we have:CE,RoHS,UL,SAA approval

16. What about your OEM/ODM capability?

      Our large production lines and a lot of experienced staff can provide large production capabilities for you. Our innovative design team for OEM/ODM orders can turn your idea into samples within 2 weeks.All procedures are done in house, from designing, engineering, mold making, electronic assembly to final testing.

17. How many year of OEM experience?

      Since 2005

18. If design service offered ?

      Yes

19. If buyer label offered?

      Yes

20. What’ s your QC/Tchnical support?

      Our experienced engineers have been well trained and they work in accordance with ISO 9001:2008 standards.

21. What’s about Procedures/testing details?

      Incoming material checking, In process checking, Semi finished product checking, Finished product checking, Check before delivery

22. Do you have any machinery/equipment for R&D?

      Aging testers,high temperature chambers, high humidity chambers, insulated compression resistance instruments and electric parameter integrated testers

23. What about your R&D procedures?

       a:Study new ideas from customers

       b:Reply to customers' questions

       c:Design and test

       d:Provide standard to manufacture and quality department

       e:Put into mass production

       f:Researcher begins at the R&D stage. Samples


24. What about your sample policy?

      We offer samples and catalogs, with sample costs, shipping and taxes paid by the customer. To help us process your sample order, please include detailed information about your business, the reasons for your request and your preferred method of shipment.

News & Events

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LED motif light
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Company

Who We Are Hongly Lighting is a leading Chinese manufacturer of engineer-grade LED decorative and illumination products. Unlike mass-market consumer lights, our entire product range is purpose-built for professional installation projects — from city-scale holiday displays and landscape lighting to c...【more】

Contact Us

Tel: 0760-8782 5962 Fax: 0760-8755 5811
E-mail: sales@hongly-lighting.com
Website: http://www.hongly-lighting.com/
WhatsApp/Mobile: +8618924975666
Add.: Niujiao Station,Dongbu Road,Fusha Town,Zhongshan City,Guangdong Provice,China